River Cruises to Russia and Ukraine, toll Free: 1-866-505CRUISE

Terms & Conditions:

Responsibility:

Russian Empire Cruises, hereafter referred to as the tour operator, and/or the travel agent, acts only as intermediary and agent for various steamship companies, airlines, hotels, transport and sightseeing companies who provide the cruise, tour, accommodations and other services described. This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions, errors or omissions on part of such suppliers which result in any loss, damage, delay or injury to you or your travel companions or group members. Travel agency shall not be responsible for any injuries, damage or losses caused to any travel in connection with terrorist activities, social or labor unrest, mechanical or construction conditions or developments, or any other actions, errors, omissions, or conditions outside the travel agency's control. By embarking upon his/her travel the traveler voluntary assumes all risk involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risk, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute consent to the above, and an agreement on your part to convey the contents hereto to your travel companions or group members. Russian Empire Cruises reserves the right to withdraw and/or to cancel a tour or to make changes in the itinerary and accommodations whenever, in its sole judgment, conditions warrant it. The tour operator reserves the right to not accept, nor retain any individual for any reason, including but not limited to those of passenger's health, general deportment or attitude infringing upon safety of fellow passengers or service personnel. Any additional costs incurred as the result of such behavior shall be the sole responsibility of the passenger. Baggage is carried at the owner's risk and baggage insurance is recommended. The issuance and acceptance of tickets and vouchers shall be deemed to be consent to the above conditions.

ALL PRICES, TARIFFS, ITINERARIES AND SCHEDULES in this brochure are in effect at time of printing, and are subject to change without notice. Unless the price is specifically stated in writing on your voucher, invoice or reservation itinerary, we do not guarantee any suppliers' rates, bookings or reservation. Air inclusive packages do not include US air travel and other taxes and fees.

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Reservations, Deposits and Payments:

Reservations should be made as early as possible to guarantee desired departure dates. Deposit of $400 per person is required at the time of booking to obtain confirmed reservations. When more than one cruise is booked, deposit and payment policies apply per cruise. The balance is due within 75 days prior to the departure date. Upon receiving full payment you will receive an cruise confirmation documents in E-format. Do not forget to take these documents with you. We reserve the right to re-invoice your reservation should an error be made in computing your package price.

Payment Conditions
To guarantee space $400 per person nonrefundable deposit is required within seven days of the day of booking.

Payment schedule:
Full payment is due 75 days before the cruise.

Payment Methods
We accept all major credit cards, certified check, company checks, and wire transfer payable to RUSSIAN EMPIRE CRUISES. All bank fees must be paid by the client.

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Cancellations and Refunds:

Trip cancellation insurance is strongly recommended. All requests for cancellations and refunds must be made in writing to Russian Empire Cruises.

Claims: Claims for refunds must be submitted in writing and signed by the local representative of Ground Operator, and received by Russian Empire Cruises in the US within 30 days of cancellation or non-receipt of services. Refund request for absences, missed sightseeing, meals or other unused services are not granted.

The following fees will apply:
Cancellation received 90 or more days prior to departure $400

Cancellation received 90 or more days prior to departure - 25 % of the cruise price

Cancellation received 76-31 days prior to departure - 50 % of the cruise price

Cancellation received less than 30 days prior to departure or failure to take the cruise without advising RUSSIAN EMPIRE CRUISES - No Refund.

If you accept a refund, you waive all other rights and remedies under applicable law. Trip cancellation insurance is strongly recommended.

Unused Features - We regret not being able to issue refunds for voluntary absences from itinerary services including but not limited to meals and/or sightseeing. Once cruise or tour program has commenced, there will be no refund for unused features or services, or any portion of cruise or tour not taken due to passenger's cancellation.

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Changes to Itineraries and Programs:

RUSSIAN EMPIRE CRUISES will make every effort to operate all cruises and tours as described. However, due to unforeseen circumstances, we reserve the right to make such changes as are deemed necessary. In addition, if the ship-owner/supplier or tour operator cancels or postpones any scheduled sailing or tour, the participants will receive refund according to the supplier company's rules.

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Special Requests:

Special request should be submitted at the time of booking. These requests are outside of our control and therefore cannot be guaranteed.

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Change Fees:

A minimum processing fee of $50.00 per person will be charged for each change to the original booking.

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Insurance:

Baggage, health and trip cancellation insurance is available through RUSSIAN EMPIRE CRUISES or your travel agent and strongly recommended. Once purchased, insurance is non-refundable.

TravelSafe Vacation Insurance

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Cruise Documents:

Cruise document packet will be sent 14 days before departure. If you request that your documents must be sent earlier, your cruise confirmation can be mailed at the time the full payment received.

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Young Travelers:

Travelers who are under 18 years of age must be accompanied by an adult.

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